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The purpose of this policy is to advise you as our customer. As to the services that can be expected from the nail creation, and the steps and procedure that can be taken if you, the customer are not satisfied with the service you receive from the nail creations.

  • Manicure & Spa Pedicure
  • Artificial Nails
  • Nail Arts
  • Waxing
  • Eyelash extensions

Refund, Returns and Exchanges

If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.

You must arrange an appointment to have your nails fixed within 7 days after you initial service.

We will not offer any refund or credit note because you have simply changed your mind.

We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.


Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late, we can’t not guarantee completion of the service booked. But as always, we’ll make every effort to do so. If you want to cancel your appointment, we require 24 hour notification.

Personal items

The nail creations is not responsible for any personal items that have been damaged durning service. Please be extra careful when handling polishes and check if any belonging are left behind.

Payment method

Cash, visa, master card, discover and the nail creation gift certificate are acceptable tender for all all services and products. All other forms of payment, including checks will not be accepted.

Gift card/ voucher terms of use.

No cash advances : you cannot obtain any cash advance with your gift card or redeem your gift card for cash.

Validity and expiry of gift cards: we are not liable to redeem any gift card that is presented for redemption after the expiry date.

Lost or stolen gift cards : Treat your gift card like cash. Lost or stolen cards will not be replaced or refunded.

Gift card cannot be cancelled: you cannot cancel your gift card.

Your gift card, your responsibility: you are responsible for the use and safety of your gift card.


If you have any complains or feedback, please contact the manage of the salon were you received the service or email us at


Prices of service and other changes will displayed on the prices list.

All prices subject to change without notice.

Health Issues

We require that you inform us any current injury,illness, and medical condition prior to any service.

This is to ensure weather or not service can be safely performed. We are not liable for any harms that could be caused by our service if you do not inform us before the service begins.